How far in advance do I need to book?

We recommend at least 1 week’s notice for booking during normal periods, 3-4 weeks for school breaks, special events and holidays. If you are flexible on your departure times (“I need to go Tuesday but can leave any time.”) we can often squeeze you in with less notice, like 48 hours.

Do you fly every day of the year?

We do not operate flights on Thanksgiving Day, Christmas Eve departures after 12 noon EST, and Christmas Day. We also have quarterly “Safety Stand-Down” days where our entire company convenes to review all safety policies and procedures. For 2026 those dates are April 28th, July 29th, and October 28th.

Do you fly 24 hours a day?

Our primary operating hours are 7am-10pm every day of the week. Departures before 7am or arrivals after 10pm may incur additional fees if approved.

How many people can you take?

Our Piper Saratogas and Malibus seat a maximum of 4 passengers. Depending on the weight of all passengers and the distance of your trip, we may be limited to 2 passengers or require a fuel stop. There is no price difference between 1 and 4 passengers, our hourly rate is flat.

The Piper Navajo can take up to 6 passengers.

Can I choose my plane?

We do not charge a different price between the Saratogas and Malibus but we don’t guarantee which one you will get. Aircraft assignments are based on the mission needs- number of passengers, weight, distance, and where our aircraft are positioned at any given time. The Navajo is a different price point and will always be guaranteed upon booked.

What information do you need to book my trip?

Please let us know where you want to go (city or airport is fine) and when you want to go, dates and departure or arrival times. We will need the first and last name of every passenger and their weights, including babies and pets if any. Finally, the amount of luggage you plan to bring. Please be as specific as possible; for example; 3 carry on sized suitcases each weighing 25 lbs and a cooler with drinks and snacks 10 lbs. International trips will require passport information and home address of each passenger.

How Much Luggage is Allowed?

Since we’re flying smaller aircraft, it depends on a lot of factors such as which plane you’re utilizing, the distance of your trip, and the weight of all passengers. We will ask about how much luggage you plan to bring when booking, let us know if you have any special or extra heavy items, such as golf clubs, baby equipment or medical devices.

Can I Bring My Pet?

Yes! Pets are welcome with Capital Air Express and we do not charge any additional pet or cleaning fees unless someone has an accident. All animals except dogs must be crated or in an appropriate container. Dogs may be uncrated if well behaved and comfortable flying. Please notify us ahead of time if you plan to bring a pet as some animals require special paperwork or accommodation while flying.

Can I Bring My Firearm?

Yes. Firearms must be stored unloaded in hard sided, locked cases and will not be accessible during flight.

What forms of payment do you take?

We can take credit cards for transactions under $10,000 (Visa, Mastercard, and American Express). Transactions $10,000+ will be paid via wire.

How early should I get to the airport?

Please arrive 15 minutes before your scheduled departure. The pilot will already be there and this will you give you time to load up and complete the safety briefing before taking off on time.

What happens if I’m running late?

Please let your pilot or sales associate know if you are delayed, we can wait up to 30 minutes. Delays of 30 minutes or more may result in flight cancelation or a fee.

Do you fly with 1 or 2 pilots?

Our Piper Saratogas and Malibus are rated for 1 pilot and that is how we normally fly them. A second pilot may be available upon request for an additional charge. The Piper Navajo is always flown with 2 pilots which are included in the hourly rate.

Can I do a same day round trip flight?

Yes! If you’ve got a meeting or special event you’d like to fly to in the morning and then come home the same day, we can do that. We can wait up to 6 hours depending on trip flight time. Wait times of 4 or more hours will have a $500 fee.

Can you wait overnight?

Yes! If you’d like us to fly you in somewhere in the evening and then take you home the next day, we can do that. Overnight wait fees start at $500 and vary by location.

Do You Provide Food & Beverage?

Yes! We provide a complimentary assortment of light snacks and Coca-Cola products (we are Atlanta based after all). You are also welcome to bring your own snacks and non-alcoholic beverages.

Can You Help Me Arrange Ground Transportation?

Rental cars or rides are best arranged through the FBO. Most FBO’s have a preferred rental car provider (Enterprise, Hertz, or Go Rentals) and can arrange for a car to be dropped off or even meet you at the plane.

Do You Have WiFi On Board?

Yes! All of our aircraft are equipped with Starlink WiFi, so you can watch a show, play games, or reply to emails.

Can I make last minutes changes to my trip?

After booking, you may request changes and we will do our best to accommodate, however Itinerary and manifest MUST be finalized 24 hours before departure. Same day changes to passengers or destinations will not be permitted.

Are there fees for special events?

Yes, many airports charge additional landing, parking, or overnight fees during special events, which we may pass on to you. This can include things like college football games, concerts, the Masters Tournament, Kentucky Derby, etc as well as holidays during popular vacation spots, like Destin, FL during Memorial Day weekend.

What happens if the weather is bad?

We will be in communication with you in the days leading up to the trip if we have any concerns about weather and will do our best to work with you regarding a possible change in schedule. Decisions will be made in advance so you are never at the airport waiting and receive unexpected notice of delay or cancelation. Cancelations due to weather are non refundable will remain as credit on account for future trips.

What is your cancelation policy?

Customer cancelations for are non refundable and will remain as credit on account to be used for future trips within 12 months. In the unlikely event that Capital Air cancels your flight (for anything other than weather) a full refund will be issued.

Should I tip my pilot?

Tipping is neither required nor expected. Some passengers choose to tip if they feel a pilot has gone above and beyond (pun intended) in the level of service provided. If you would like to tip, $50 per leg is customary, but again not necessary.